Help. This is not something we should have to be accepting of as a Host Family

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Hard to read but I am now thinking this the case where the aupair was placed in the same community. That is plain ignorance on CCAP's part. SO sorry! Natalie, I hope you can right some wrong here. I would definately leave that LCC's group!

Thank you Stacy....You are exactly right...only after we had just had one Match "Extracted" from our home and the Program for her total dislike of Kids and fondness for untruths, then this one, who was incapable of smiling, speaking, and moving. She jammed out septic system with the obvious, and it exploded, the was to watch our Youngest for a few moment, while I was preparing dinner, and she focussed on the tv, instead of the Tiny One climbing on the coffee table and falling...we found out a few weeks later through very nasty reports being spread of our Family, through our preschool, that she was placed within moments of our home...this is a tiny Town, where everyone knows each other, and aside from the direct connections to the new Family, the entire Au Pair Group was dying to tell our new One of what a "foul" Family we are...
Tuesday, my Husabdn, and our 2 Youngest were struck by a woman going 75 mph through a red....it was a horror and to have our LCC sit on Sat. and refuse to be remotely kind about the mess he put us in, our heads are reeling...I THANK YOU FROM THE BOTTOM OF MY HEART FROM YOUR WORDS OF SUPPORT!

Dear Victoria,

Despite the numerous conversations you have had directly as well as correspondence via email with several members of our Senior Management regarding your experiences and concerns, I regret that you feel that you’ve not been supported properly and you feel that there is an unequal balance between our support of the au pairs and host families. I have reached out to you directly this morning and hope that we will be able to continue to work together to address your concerns. While it would be inappropriate to go through the full details of your situation in this forum, please know that we want you to have the best experience possible and for your wonderful new au pair to have a great program year as well. While you were initially reluctant to make a change in LCCs, this is something we are working on today as it is clear that this relationship should not continue. I will continue to work with you and I assure you that you have the attention and support of the highest level of the organization.

Thank you,
Natalie Jordan
Natalie.Jordan@culturalcare.com
617.619.1159

Dear Natalie,
As in our conversations, emails and even via this community site, the work with you has never been in question. I am afraid, given the fact you are in one location, along with the High Levels in the Organization, what you have done has been to be a wonderful listening ear. Finding Daniel, was a leap of faith and in finding him, on our part, and given all we were going through at the same time of pursuing yet another risky situation, the credit is due to our willingness. The exchanges we have had, unfortunately, do not soften, nor eliminate the profound blow we took, and it now is clear, continue to take from our LCC. To have someone stare you in the face, and refuse such a human act, at the very least, in the name of pursuing good faith and harmony, is mind-blowing.
All the while we were encountering glares and scowls from the Neighborhood Au Pairs at our Children's School, it turns out, was in no way our imagination, for our New Au Pair was bombarded with cruel, vicious remarks of his new Host Family. Our very First, with whom we Skype Daily, and who is distraught at how her Family ( how she refers to us) is being treated, never spoke ill of us, and based of some of the choice insults, it is crystal clear, they came from the Au Pair who our LCC played a significant role in placing moments from our door.
Unfortunately, as much as I can thank you for what your role is and continues to be, Cultural Care has this local LCC to attribute this Family's profound distaste and regret to have even thought to have faith in him.

It took weeks of chasing him to find out how and why he would have placed her so close, knowing the small Town atmosphere, and in particular, my Husband's profession...his actions have no affected his work, as this Girl has colored numerous People's view of us. The LCC has done permanent and irreparable damage to my Family, and for this, a refusal to even apologize.

We never signed on for this treatment, let alone, to afford the fees for such damage.

That LCC needs to be removed. Plain and simple. WE as host families are the ones who should be afforded most protections as we pay the most. It should be a rule that when a HF forces a tranistion on something, the HF should be asked in the exit interview if the AU Pair should be considered for local placement. A lot of families leave the program and the AP's were fine. but situations when slander and defamation are something that can cause serious injury such as Victoria's case, this should never have happened./

Natalie- I understand this forum is not for "complaints" but us HF need a place to go as well as AP to vent about situations. It seems the ones told NOT to continue the forum chat as ones against CCAP as a whole. WE need a place to hash out our issues and get support. It is best when done here then out on the street or on numerous sites where other potential HF's would be detoured from the organization.

This is truly a legal issue here. Defamation of character, the infliction of emotional distress, Slander...... Seriously here. The LCC needs to go.

If your husband's business is being affected, then it goes far beyond "gossip" and mean-spirited chatter among au pairs.

Good luck. i can't imagine how awful you must be feeling.

Victoria I'm confused what exactly do you want CC to do here. I am hearing a lot of compliants and by the way totally understandable here. I live in a small town and totally been there done that in other situations so I totally feel for you. Just wondering what you want CC to do? Also we now have a CC hostfamily facebook page where we moms vent, ask questions what is normal what is not, ask ideas. Might look into that as we are all understanding of each other and try to support each other in this not ideal situation. BTW cheers for you for getting a male au pair IMO they tend to gossip less, let things roll of their backs, and just get the job done. Sorry things have been rough with CC, the au pair from hell, the nastiness of a small town, and the car wreck. Hoping 2010 is a much better year for you and your family.

If I were not a Fan, nor believer of the Au Pair Program, my Husband and I would have never proceeded to try to match after the 2 consecutive Au Pairs who never should have been admitted to the program in the first place. Our First is so loved by all my Family, in fact, when Skyping with her today, my heart ached for the Pal I had, to qvetch with on a daily basis.
The power of words is immeasurable and often times, more destructive than a weapon in hand.
In answer to your question, which, we are asked by those at CC is, firstly, when one is wronged, and facing the effects of such a powerful and enduring act, on a daily basis, it seems odd to put them in the position of also having to devise a means of making it 'right'. When struggling to put the pieces together, I guess we would like to hear from the very Head of this Establishment, to whom we pledge our trust by writing those cheques, and hear of his awareness of the ill-treatment, his dedication to doing all possible to clarify the penalties ( if there are none, there should be) of speaking untruths of a Host Family, spreading cruel lies when our Children are being directly affected, his intention to devise some policy as far as transition to same location, and finally, his intentions as far as the LCC, who left us gob-smacked, as he so comfortably treated us with utter disdain. in terms of defamation...my Family is now renowned in this Town, but not in a remotely positive way, all at the hands/mouths of these Girls. My Eldest Child...an 8 year old Girl...all 4 of my Children welcomed each of these People with open arms and hearts and now they have heard cruel comments of their Family by the Children in other Host Families.
The big Thing with CC is "Move Forward" - how better can we demonstrate our will to do this, but bringing a new Au Pair through our doors, a male one at that...risking our Children's hearts once again, at the hands of CCAP.
This Community's support means so very much and I thank all the Mums out there who have written such words of support....none of us are speaking ill of CC, but the Individual who's choices ripples across this Town's waters still.

Hi Victoria,

David Fougere has accepted a new position outside of the organization and is no longer President of Cultural Care Au Pair. I have assumed a larger and more senior role within the organization and am, therefore, the person at the highest level with whom you can speak regarding your situation. I’m glad you have previously found me to be a helpful ear, but I hope you understand that we have taken your feedback to heart and have made some modifications to our transition procedures as a result. I look forward to speaking with you, upon my return to the office, to share these changes with you which include a process by which the possibility of replacement locally is discussed openly with each family and the opportunity to voice any concerns or objections is provided. When we do have the opportunity to speak directly again, I would also be happy to discuss other ways in which we can find a resolution to this situation to provide a sense of closure to the difficult experience you have had.

Thank you,
Natalie

our New Au Pair is male and wonderful....there never was a Porbelm, at least in the 2 weeks he's been here. Never spoke a word against him...Thank God, he is far above the ridiculous, sellacious remarks by the female Au Pairs and behaviour of the LCC~!

Actually, it is a huge leap, Angela. Now, reading your previous post, I was not clear on your need to defend the concept of male Au Pairs. With 3 Girls and 1 Little Boy, and having put them through falling deeply in love with our first Au Pair, having to bid her adieu and the pain of that departure, bringing two icy, rude, lazy and nasty Girls in, to accept my Childrens' warm loving arms, then saunter off...YES, a huge leap to bring someone new......an yes, a Male for this Family is unique and a departure...we are all differnt .